WELCOME TO PANCIUTO: Vol. II
We are taking a quantum leap forward, implementing a new service model that will give our guests a unique experience while maintaining the heart of what you’ve come to know and love about Panciuto.
Our Reservation system is moving completely online. You can access it here, make your reservation, and receive an email confirmation. If necessary, cancellations can be made via email. Because we have sacrificed seats as part of our renovation, parties of 5 or more will need to reach out to us directly as noted on the reservation page.
When you arrive for your reservation, you’ll be directed to the bar area towards the back of the restaurant. We’ll spend a few minutes together going over the night’s menu, answering questions, tasting wine, and perhaps preparing you a cocktail. We’ll also cover the process from how to order dinner at your table all the way through payment at the end of the night. Our shared time is front-loaded so that you can enjoy a more independent dining experience and focus on your dinner party, with minimal interruption.
Because the practice of tipping is severely problematic, we are moving to a Service Charge of 15%. Tipping leads to wage inequity, resentment, and exploitation within the industry. By contrast, a Service Charge creates revenue that can be legally shared among all employees, allowing me to pay wages commensurate to the value of our staff's contributions, therefore providing a living wage for all.